eXpress Upgrade™ upsell offers take eStandby® requests into consideration and can be scheduled until day of check-in
Features of Nor1’s eXpress Upgrade™
- Takes a mobile-first approach with multi-channel capability (email, desktop, SMS and in-app)
- Uses PRiME® decision intelligence (machine learning/artificial intelligence), which drives offer-timing, pricing and merchandising
- Completely supports brand standards and business rules
- Bases room offers on real-time inventory
- Creates targeted offers for loyalty, business, leisure, family and group travelers with a pre-defined communication schedule for each
- Uses guest upgrade acceptance to update confirmed inventory
Benefits of eXpress Upgrade™
- Provides highly relevant pre-arrival communication that improves guest satisfaction
- Reduces operational friction at check-in
- Drives revenue by reducing “complimentary” upgrades
- Supports existing pricing strategy and upgrade approach through customizable business rules
- Results in more than 50% of guests being interested in Nor1 upgrade offers
- Completely integrates into the Nor1 Merchandising Platform.
Integration
- PMS/CRS-agnostic – eXpress Upgrade™ can be used with both
Nor1 eXpress Upgrade™ Brochure
Find out more about Nor1 and eXpress Upgrade™.
Download eXpress Upgrade™ brochure
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